Return policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help!. CampusMally and most sellers on campusmally.com offer returns or exchanges within 7 days of receiving your order (local orders) or 30 days of receipt of shipment (international orders) . You can return your product for store credita different product, or a refund to the original payment method.

Items shipped from CampusMally.com, including CampusMally Stores/Warehouse, can be returned within within 7 days of receiving your order (local orders) or 30 days of receipt of shipment (international orders) in most cases. Some products have different policies or requirements associated with them.

Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2-3 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Your return label will require you to return the item at your own expense. CampusMally will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20 (₦7000), you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.

When you order from a CampusMally vendor/seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of CampusMally.com. While most sellers offer a returns policy equivalent to CampusMally.com’s, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page.

STEP 1:

Send a Complaint

Also include pictures of the product that was delivered to help@campusmally.com  or   Click here as a means of evidence.

STEP 2:

Return after Authorization

Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

STEP 3:

Track Return Status

We will send you a return waybill number, this will enable you to track the status of your return.

STEP 4:

Get Resolution

Once the item has been received by Us or the seller, we will ensure you get a resolution (A replacement, exchange or refund).

  1. Products that have been altered from their original or opened by an authorized personnel without permission.
  2. Grocery items that are perishable  like foods, confectioneries, etc cannot be returned but can be  exchanged  if valid reason is raised at the point of delivery with affirmation from the dispatcher.
  3. Products in beauty, health and personal care category.
  4. Jewellery, innerwear, bed sheets, lingerie and socks.
  5. Books, CD, DVD, Digital/E- downloads, Event  tickets
  6. Products in Gift cards categories
  7. Product with tampered or missing serial Universal Product Code numbers (UPC).
  8. Products damaged due to misuse.

 

conditions for our groceries return and exchange policy.

  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use
  1. Returned items must have TAGS/LABELS ATTACHED still on and be returned in ORIGINAL PACKAGING
  2. Returned items must have COMPLETE ACCESSORIES & FREE GIFTS
  3. Products delivered differently from what was displayed on the website, return will be authorized after validation.
  4. Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation.
  5. Product has VISIBLE  DAMAGE on arrival, return will be authorized after validation.
  6. Product delivered not working up to specification, cannot perform specified functions, return will be authorized after validation.